At our veterinary clinic, we often treat animals with a wide range of personalities and temperaments—but every so often, a case truly puts our experience and patience to the test. One such case was İstanbul, a four-year-old cat whose story underscores the importance of trauma-informed veterinary care.
A Rebel with a Reason
İstanbul wasn’t always a difficult patient. His owners described him as once easy-going and affectionate. But after a serious accident that left him with a fractured leg, his frequent and often stressful vet visits began to change him. Repeated handling, unfamiliar environments, and painful procedures eventually transformed him into a fearful and defensive animal. By the time we met him, İstanbul had developed a strong aversion to vet clinics.
In his most recent veterinary encounter before arriving at our clinic, İstanbul’s fear response escalated so drastically that he managed to escape mid-exam and had to be captured with a net. It was after this traumatic experience that his owners, having seen our work on YouTube, reached out to us—hoping we could provide him with the care he needed without causing further distress.
The Challenge of Fear-Based Aggression
From the moment he arrived, İstanbul made it clear that he was on high alert. The mere scent of medication was enough to trigger panic. As we prepared to administer basic vaccinations and parasite treatments, he responded with claws and teeth—biting through protective gloves and resisting every touch.
In addition to his aggression, İstanbul was clearly overwhelmed. In a moment of intense fear, he defecated during the procedure—a physiological reaction that highlighted the depth of his anxiety. Despite these challenges, our priority remained the same: to provide him with necessary medical care while minimizing additional trauma.
A Trauma-Informed Approach
We approached İstanbul’s care with caution, empathy, and strategy:
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Safety First: Protective equipment and towels were used not to restrain, but to protect both İstanbul and the staff from injury.
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Minimal Handling: We kept physical restraint to a minimum, acting swiftly and efficiently to reduce his stress.
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Verbal Reassurance: Soothing language may seem trivial, but consistent calm communication helped guide our interactions, even if İstanbul didn’t fully respond to it.
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Team Coordination: Every member of our team knew their role, which allowed us to complete the procedures with minimal delay.
Despite his strength and determination, we successfully administered his vaccinations, completed a parasite check, and ensured there were no other health concerns requiring immediate attention.
The Bigger Picture
İstanbul’s case serves as a powerful reminder of the complex emotional lives our pets lead. Trauma, especially when associated with pain or fear, can leave a lasting impact. As veterinary professionals, it's our responsibility to recognize and adapt to these emotional needs, even when it makes our job more challenging.
For pet owners, İstanbul’s story reinforces the importance of:
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Early socialization with vet clinics to reduce future fear.
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Consistent, compassionate handling during medical procedures.
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Seeking specialized care when traditional clinics aren’t equipped to handle high-stress or aggressive animals.
Conclusion
At the end of the day, İstanbul’s health came first. While he put up a strong fight—both physically and emotionally—he left our clinic protected against parasites and vaccinated against disease. And though one of our team members walked away with a bite, we all agreed: it was worth it.
For İstanbul, and for many animals like him, every act of care is a step toward rebuilding trust. At our clinic, we’re committed to walking that path with them—one paw at a time.
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